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Last Updated: June 2026
Overview
At VapeRushX, customer satisfaction is important to us. Due to the nature of vaping products, certain restrictions apply to returns and refunds.
Please read this policy carefully before placing an order.
Returns
For hygiene, safety, and product integrity reasons, we do not accept returns of opened, used, or consumed products.
Returns may only be accepted if:
The item received is incorrect;
The item arrives damaged;
The item is defective upon arrival;
The order is incomplete due to our error.
To be eligible for a return, products must:
Be unused and unopened;
Be in their original packaging;
Be reported within 7 days of delivery.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
Your order number;
Clear photos or videos showing the issue;
A brief description of the problem.
After review, we may offer:
A replacement product;
Store credit;
A refund, where appropriate.
Incorrect Orders
If you receive an incorrect item, please notify us within 7 days of delivery.
Once verified, we will arrange an appropriate resolution, which may include:
Replacement shipment;
Store credit;
Refund.
Change of Mind
Due to the nature of our products, we do not accept returns or provide refunds for change-of-mind purchases.
Please review product descriptions carefully before completing your order.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened disposable vapes;
Used vaping products;
Products damaged through misuse;
Products showing signs of tampering;
Clearance or promotional items unless defective.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, cancellation requests cannot be guaranteed.
Please contact us as soon as possible if you wish to cancel an order.
Shipping Costs
Shipping fees are generally non-refundable unless the return is due to our error or a verified product defect.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Age-Restricted Products
Our products are intended for adults of legal smoking age only.
Refunds or returns will not be provided where purchases are made in violation of local laws or age restrictions.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Email: [email protected]
WhatsApp: +86 15607004303
Customer Support: Available 24/7