Last Updated: June 2026

Overview

At VapeRushX, we strive to process and ship orders as quickly as possible through our network of overseas warehouses and international fulfillment partners.

Shipping times may vary depending on product availability, warehouse location, destination country, customs procedures, and carrier performance.

By placing an order, you acknowledge and accept the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended.

Orders are not processed or shipped on weekends or public holidays.

Shipping Locations

We ship to a wide range of international destinations.

To improve delivery efficiency, orders may be dispatched from:

Australia-based warehouses;

Asia-based fulfillment centers;

International partner warehouses;

Other logistics facilities within our global distribution network.

The warehouse used for shipment will depend on stock availability and delivery destination.

Estimated Delivery Times

Estimated delivery times are provided as a general guide only.

Actual delivery times may vary.

Shipping Confirmation & Tracking

Once your order has been shipped, a shipping confirmation email may be sent with tracking information where available.

Tracking updates depend on the carrier and destination country and may not be available in all regions.

Customs, Duties & Import Regulations

Customers are responsible for understanding and complying with local laws, regulations, and import requirements applicable to vaping products in their jurisdiction.

Import restrictions, customs inspections, duties, taxes, or other government charges may apply depending on the destination country.

Any customs duties, taxes, clearance fees, or import-related charges are the responsibility of the customer unless otherwise stated.

VapeRushX is not responsible for delays caused by customs authorities or government agencies.

Delivery Delays

Delivery estimates are not guaranteed.

Delays may occur due to:

Customs inspections;

Carrier disruptions;

Severe weather conditions;

Public holidays;

Government actions;

High shipping volumes;

Other circumstances beyond our reasonable control.

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been dispatched, we may be unable to modify or redirect the shipment.

Additional shipping charges may apply if reshipment is required.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the carrier to investigate the shipment.

Claims for lost packages should be submitted within 30 days of the estimated delivery date.

Each case will be reviewed individually.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number;

Photos of the package;

Photos or videos showing the damage.

We will review the claim and determine an appropriate resolution.

Refused or Returned Shipments

If a shipment is refused, unclaimed, returned due to an incorrect address, or rejected by local authorities, any applicable return shipping costs, handling fees, customs charges, or restocking fees may be deducted from any refund issued.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team:

Email: [email protected]

WhatsApp: +86 15607004303

Customer Support: Available 24/7